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What can I do if I get bad reviews from...
Our built-in lawyer or service review/rating system helps future clients select the right service provider. Normally, AfricanLaw is not involved in the user review process as this would defeat the purpose of the review system. However, in the event that a client submits an unfair or baseless review of a lawyer, we will make an effort to work with both the client and the lawyer to resolve the issue. You can contact us on support@allthingsipforafrica.com for assistance.
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What do I do if I keep receiving inquiri...
Generally, the practice areas that you indicate on your profile determine the inquiries that are directed to you. Always make sure your profile shows your main practice areas.
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How do I create a user account?
To create a user account, click here. Complete all the fields or alternatively register with either your Google or LinkedIn account
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Why should I register?
With a registered user account, it’s easy to keep all the history of all your communication and interactions with service providers as well as receive notifications. You can also ask lawyers follow-up questions if you require clarification from their previous answers.
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How do I hire a lawyer?
Once you have decided on a lawyer to work with, click on the “Hire” button to get started!
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What are the benefits of working with a...
- Besides giving you direct access to top rated and verified lawyers in Africa, we help you manage these relationships seamlessly. Here are some of the benefits:
Secure Messaging & Document Exchange
▪ We value your security, as
such we focus on both the privacy and security of your entire experience on the
platform.
Client Support
▪ The AfricanLaw platform offers superior 24/7 customer support for
our users. If you have any questions regarding the platform or participating
lawyers, you can email us at support@allthingsipforafrica.com and a member of our support team will respond to your
inquiry within 24 hours!
Payments
▪ ATIPA manages the whole
payment process. Payments will only be released to lawyers when your work has
commenced.
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How do I contact lawyers?
You can use the Find a Lawyer
button and choose
either a Lawyer or Law Firm. After that, you can use the ‘Contact’ button
on the Lawyer/Law Firm profile.
Alternatively, you can click
the three dots on the right of the Lawyer/Law Firm profile. The pop-up
buttons will allow you to directly Ask a Question, Chat Online, Schedule
a Meeting or Request a Quote.
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Are there any criteria to help me decide...
Each lawyer or law firm on the platform has a detailed profile that shows their work experience and areas of specialisation. Some profiles will also have user ratings and reviews from previous matters handled for clients.
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How do I exchange documents with my lawy...
Our platform offers a simple and secure way to exchange and manage legal documents related to your matters. Documents can be uploaded for specific matters through your client dashboard.
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What are the fees included on an African...
Official Fees - any fees charged by a government institution or IP Office for filing documents.
Professional Fees – these are the fees charged by a lawyer for their professional services.
Disbursements - these are additional miscellaneous costs that are incurred by lawyers, for example travel, printing or postage expenses.
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